Infotipsnews.com – Some Benefits of Property Management System in Hotel You Must Know. Do you feel confused with your current property management system? Many hoteliers are frustrated with legacy systems that are quite outdated. However, you don’t need to worry, there is now a property management system in the hotel industry that has been on the market since the 1980s.
The property management system in hotels or often referred to as PMS, has a function to manage all aspects that are being carried out by hotel entrepreneurs, including the delivery of superior guest experiences.
Today, PMS technology in hotels has progressed by leaps and bounds beyond the front desk. The property management system in the hotel is also a very important business operating system and allows hoteliers to provide an extraordinary experience to guests.
Definition of Property Management System in Hotels
The property management system in hotel is a comprehensive software application where its use covers several purposes, such as sales and planning, coordinating front office operational functions, reporting and many others. The choice of PMS is an important decision that should not be made in a hurry.
This system is also specially designed to automate hotel operations, such as online room booking, guest details, shipping costs, sales and marketing, food and beverage costs, maintenance management, quality management, telephone calls, guest bookings, materials management and other facilities.
Finding the right solution for your hotel property management system depends on how many variables are available. Starting from impressions and messages from hotel users and prices to functionality and support provided.
Basically the property management system is already integrated, which is connected to third party solutions such as online booking engine, back office, central reservation system and revenue or yield management system, door locking, energy management, channel management system, payment card authorization and so on.
Benefits of Property Management System in Hotels
The journey of the guests begins by choosing the destination of lodging as well as shopping at the hotel. Pre-stay booking interactions and shopping, in-room experiences, on-property interactions with the hotel and its staff, receiving and sharing feedback on social media after their stay are all part of the guest experience.
For novice hoteliers, they will be challenged to provide guests with a new personalized experience when running an effective hotel business. Today’s PMS systems for small hotels will really help hoteliers to make the best impression and manage their business efficiently.
Hotels using the PMS system will present many benefits and advantages for hoteliers, as follows:
1. Easier Hotel Check-in/Check-out
Provide a variety of services anytime and anywhere to your guests by using the hotel’s cloud-based property management system enabled via mobile phones. With just an internet connection, you will easily check guests in, activate guest services and assign rooms to guests.
2. Mobile Housekeeping
Improve the efficiency of the use of housekeeping so that when guests leave the hotel or check out, the room will be cleaned immediately. In addition, a greater degree of flexibility will increase response times for room service tasks and ensure rooms keep clean in perfect condition.
3. Integrated Hotel Back-Office System
One of the hotel management systems that functions to integrate the handling of commissions and receivables. You must first make sure the guest folio is accurate for faster and more accurate billing.
4. Effective Hotel Distribution
Increase ADR and room occupancy through rate management and availability of available time in distribution channels. Also increase sales through direct booking channels on existing websites.
5. Guest Data
Maintain the security of guest data and ensure the quality and accuracy of guest profiles with analytics and reporting. Make sure you understand the ordering pattern so that you can determine the packages and services that will be provided. Also ensure compliance rules comply with national and international data.
Scope of Property Management System in Hotels
In implementing the property management system in hotel, there are several scopes that must be considered and understood by hoteliers as follows.
Managing Property As One Investment
The indicators that must be considered for the purpose of the property management system are as an investment, total rentable area, total investment, occupancy/sales rate, prediction of rental/selling prices, selling price costs and other costs. So it is expected that investments have good performance, such as:
- Payback Period
- Other investment appraisal indicators that demonstrate this performance
- Net present value
- Internal rate of return
- Managing Property As a Business
- Marketing to get the best price quote
- Billing service fees and hotel room rentals
- Reporting and managing finances
- Complete facilities and amenities
- Monitor property values
- Understand the importance of communication and information
- Managing Property Related to Taxes and Insurance
- Observing the legality related to property ownership in hotels
- Observing the fairness of the value of the tax object
- Directly supervise regulations related to taxes, tax breaks, insurance policies, insurance coverage and fire insurance
Implementation of Property Management System in Hotels
For the implementation of a property management system in a hotel, it will usually take approximately three weeks depending on how many reservations have to be imported and who will be importing the data.
PMS is the best way for small hotels that you just started, because the system will adjust the number of properties and also the rooms you already have and adjustments to what you want to add for hotel needs.
The first implementation will start by preparing the application to prepare rooms, room types, adding a tariff list and adding existing and future reservation data. A representative will work with you and verify your preparation. After that, you are asked to connect a channel to start making a reservation.
A hotel that does not implement a property management system will be like running a business without using email. Without a property management system, hotel staff will find it difficult to manage hotel operations in one centralized system.
PMS is very easy to implement. Because this system can be used on any computer very easily. Such as making reservations, managing reservations, checking guests in and out. Not only that, this interesting system is also able to collect payers and even run reports at the same time.
Thus a little information about the property management system in hotel that you can apply when you want to open a business in the hospitality sector. After knowing what a hotel PMS is, its benefits, scope and implementation, now is the time for you to try this business opportunity as an investment field in the property sector.
